Guarantees
45 Day Money Back Guarantee
If for any reason you are dissatisfied with our service within the money back guarantee period, simply notify us for a full refund less any transaction fees. No advanced notification required, no paperwork, no red tape, no catches whatsoever. This guarantee applies only to our web hosting services.
Due to the nature of the product, this guarantee does not apply to domain name registrations, transfers or renewals.
Uptime Guarantee
If your server is not available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.
While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you should not have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer “uptime guarantees” but make no mention of what happens if they do not meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.
Please note that this guarantee applies only to unscheduled outages. Occasional planned server/ network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Service credits are calculated as follows:
- 100% – 99.9% uptime: No credit
- 99.9% – 99.5% uptime: 5% credit
- 99.5% – 99% uptime: 10% credit
- 99% – 98% uptime: 15% credit
- 98% – 95% uptime: 25% credit
- Less than 95% uptime: 100% credit
Contact us to request a service credit in accordance with our Uptime Guarantee.
Service credits issued for downtime are issued in the form of credits to your Client Area account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of SGNIX’s control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing and not in violation of our Terms of Service. Service credits should be requested at the end of the month for the current month or one week into the following month of the current month. Back credits will not be applied.
