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Guarantees

 45 Day Money Back Guarantee 

If for any reason you are dissatisfied with our service within the money back guarantee period, simply notify us for a full refund less any transaction fees. No advanced notification required, no paperwork, no red tape, no catches whatsoever. This guarantee applies only to our web hosting services.

Due to the nature of the product, this guarantee does not apply to domain name registrations, transfers or renewals.

 Uptime Guarantee 

If your server is not available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.

While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you should not have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer “uptime guarantees” but make no mention of what happens if they do not meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.

Service credits are calculated as follows:

  • 100% – 99.9% uptime: No credit
  • 99.9% – 99.5% uptime: 5% credit
  • 99.5% – 99% uptime: 10% credit
  • 99% – 98% uptime: 15% credit
  • 98% – 95% uptime: 25% credit
  • Less than 95% uptime: 100% credit

Contact us to request a service credit in accordance with our Uptime Guarantee.