SGNIX.com ("SGNIX", "us", "we", or "our") has developed this developed this privacy statement to validate our commitment to confidentiality to all Customers who use SGNIX's online services ("Services") which consist of Domain Registrations/Renewals/Transfers, Website Hosting, Email Hosting, SSL Certificates, DNS Management, Data Backups and any related add-on products.
2. What Personal Data do we collect?
3. How do we collect Personal Data?
SGNIX requests and gathers information from our Customers in a few ways. These include online data entry forms when ordering any of our Services, communication with our staffs, as well as other instances where our Customers can volunteer their own private information.
The information collected can include but is not limited to the following:
a. Your identity - This includes your First and Last Name, Company Name (if applicable), Physical Address(es), Email Address(es), IP Address(es), Telephone Number(s), Credit Card Information and Other Billing Information.
b. Your interaction with us - This includes emails you send to us, exchanges you make with us through any of our official social media platforms, and exchanges you make with us through our support ticket system.
c. Identifiable trackers - This includes cookies and other similar means. See our Cookies Policy for detailed information.
d. Non-identifiable trackers - This includes log files and other similar means. Due to their nature, they are not linked to personally identifiable information.
4. Why do we collect Personal Data?
We may use your Personal Data for a number of purposes which includes processing your orders, service or support requests, managing and administering your account, delivering any Services or information requested by you, responding to complaints or account enquiries, administering debt recoveries, verifying your identity when required (for example you may have lost your account information or password, and we may need to ask you for other identifiable information in order to protect your data from unauthorised access). We may also use your Personal Data to conduct fraud check against third party databases such as FraudRecord and MaxMind.
We may ask Customers to enter credit card or account information in order to process orders for Services placed with us. Financial information provided through our website is transferred over a secure connection to Stripe.com, one of the most secure and reputable payment processors available. All card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs on separate hosting infrastructure and doesn't share any credentials with Stripe's primary services (API, website, etc). For more information, you can visit Stripe's security policy: https://stripe.com/docs/security
On occasion and on no particular schedule, Customers may receive, via email, details on general newsletter, special offers and marketing-related content, provided they have agreed to receive this type of communication.
5. Disclosure of Data
We do not disclose our Customers' personal information with third parties, with the exception of the following reasons:
a. To provide any of our Services to our Customers
b. To co-operate with law enforcement agencies via legal processes such as current judicial proceedings, court orders and warrants that we determine in our sole discretion to be legitimate and compliable
c. To safeguard the legitimate interests of SGNIX and/or our Customers
In some cases, we encrypt, anonymise and aggregate the information before sharing it. "[Anonymising] the information" means we strip the information of personally identifiable features. "[Aggregating] the information" means we present the information in groups or segments (i.e. countries or billing terms).
If you breach our Terms of Service, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. Disclosure may include, but is not limited to, exchanging information with other companies and organizations for the purposes of fraud protection and/or credit risk reduction. In particular, we may release the information collected to third parties when we believe that it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
6. Integrity and Security of your Personal Data
We recognise that the general public are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are committed to protecting our Customers' personal information in a secure manner that complies with legal regulations, therefore we are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect our Customers' personal data from unauthorised access, accidental loss and/or destruction.
For instance, we use industry standard TLS certificates to provide encryption of data in transit and all access to our websites and management portals are served via the HTTPS protocol and sensitive information such as credit card information are encrypted before being transmitted using Secure Socket Layer (SSL) technology.
We also require for all of our business partners and vendors to provide the same or greater protections for any Personal Data that is disclosed by us in furtherance of our provision of Services to you.
Please be aware that communications over the internet (i.e. emails) are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web (WWW). We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
7. International Transfers of Personal Data
SGNIX is an internet infrastructure company based and headquartered in Singapore, however some of our vendors may be based in US, UK and EU locations. By utilizing any of our Services, you expressly consent to our access, maintenance, transmission and/or use of your Personal Data outside of your country of residence, regardless of location or jurisdiction. In addition to our obligations under Singapore law, we supplement the protection of the international transfer of your Personal Data by observing numerous industry best practices.
SGNIX communicates with our Customers on different occasions. These communications are classified as follow:
a. Fundamental - This refers to the communication between you and our staffs when you contact us for support assistance relating to your Services.
b. Service Announcements - In some cases, it is necessary for us to send out a strictly service-related announcement. This can range from server-side issues/maintenances, or billing related issues such as suspension due to non-payment, etc. These announcements are not promotional in nature and are in fact essential information relevant to your Services.
c. Newsletter and Special Promotions - On occasions and on no particular schedule, we may release newsletter and special promotions via email. These emails are considered to be marketing related.
9. Sensitive Information
We are not responsible for any sensitive information stored by you on our system and/or Services.
10. Children's Online Privacy Protection
SGNIX's Services are not designed for or directed to children under thirteen (13) years of age and we will not intentionally collect or maintain information about anyone under thirteen (13) years of age.
11. Customer's Responsibilities
You will bear sole responsibility for maintaining the integrity of your login information to any of our Services or our Client Area. This information consists of, but is not limited to, usernames and passwords that give access to personal and private information.
You will also bear sole responsibility for maintaining the security of all subscribed Services. You are solely responsible for ensuring compliance with any and all applicable privacy guidelines and regulations for all jurisdictions in which you may operate with respect to appropriate practices for the collection, dissemination and storage of personal information using your subscribed Services with us. Under no circumstances shall we be held liable for your failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through our Services.
Links to other websites may be found through our website or during correspondences with our staffs. It is your responsibility to be aware that we cannot control the privacy policies of third parties. We encourage our Customers to be aware when leaving our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement as indicated herein is applicable only to the data collected by SGNIX.
12. Dispute Resolution
15. Business Transitions
In the rare event we go through a business transition, such as a merger, being acquired by another company, or selling a portion of our assets, Customers' personal information will, in most instances, be part of the assets transferred.